Refund Policy

Ventura Decision Systems (“we”, “our”, or “us”) provides a B2B data intelligence platform that consolidates ecommerce data and delivers per-SKU profitability reports and decision intelligence via a web dashboard.

This Refund Policy describes the circumstances under which refunds are available, the process for requesting one, and how refunds are handled. It should be read alongside our Terms of Service.

Access to the Platform is provided on a recurring subscription basis. Fees are agreed individually prior to onboarding and billed through Paddle, our authorised payment processor. Subscriptions renew automatically at the end of each billing period unless cancelled in advance.

Because the Platform delivers ongoing data processing, report generation, and dashboard access throughout each billing period, fees are generally non-refundable once a period has commenced — subject to the exceptions described below.

We offer a full refund within 7 calendar days of your first payment if you are not satisfied with the Platform for any reason.

• The 7-day window begins on the date your first payment is processed
• No reason is required — if the Platform is not what you expected, we will refund you in full
• To claim this guarantee, email support@venturadsystems.com within 7 days of your first charge
• The guarantee applies to your first billing period only and does not apply to subsequent renewals

After the 7-day satisfaction window has closed, subscription fees are non-refundable. This applies to:

• Monthly or annual subscription fees for the current billing period
• Renewal charges where cancellation was not submitted before the renewal date
• Partial periods — we do not issue pro-rata refunds for unused days within a billing period

If you believe you have been charged in error, contact us within 14 days of the charge and we will investigate promptly.

Where a one-time setup or onboarding fee applies, this fee covers work performed during the initial configuration and data integration phase. Setup fees are non-refundable once onboarding has commenced, regardless of whether an ongoing subscription is subsequently cancelled.

If onboarding has not yet commenced and you wish to cancel before work begins, contact us immediately and we will assess refund eligibility on a case-by-case basis.

You may cancel your subscription at any time by emailing support@venturadsystems.com. Cancellation takes effect at the end of your current billing period. You will retain full access to the Platform until that date.

Cancellation does not entitle you to a refund of fees already paid for the current period, unless you are within the 7-day satisfaction window described in Section 3.

We may issue discretionary refunds or credits outside of the standard policy in the following situations:

• Platform unavailability. If the Platform experiences extended downtime (exceeding 72 consecutive hours) caused by our infrastructure, we will assess a pro-rata credit for the affected period.
• Billing errors. If a charge was made in error — for example, a duplicate payment or a charge after confirmed cancellation — we will refund the erroneous amount in full.
• Documented service failure. If we fail to deliver a material component of the agreed service and are unable to remedy it within a reasonable timeframe, we will discuss an appropriate resolution, which may include a partial or full refund.

All exceptional refund requests are assessed on their merits. Submitting a request does not guarantee approval.

To request a refund, email us at support@venturadsystems.com with the following information:

• Your full name and the email address associated with your account
• The date of the charge you are requesting a refund for
• The reason for your request

We aim to acknowledge all refund requests within 2 business days and to provide a resolution within 5 business days.

Approved refunds are processed via Paddle, our payment processor, back to the original payment method. Processing times are typically 5–10 business days, depending on your bank or card issuer.

We are unable to issue refunds to a different payment method than the one used for the original charge.